FAQ

Here are some common questions that our customers ask. If you don’t see an answer to your questions, please feel free to contact us.

What is the difference between a download and a custom copy order? 

With the download version, you’ll receive an editable template that you can add your own words to. With the custom copy version, you send us your list of things and we customize the image for you. You will receive a digital JPG that you can print at a photo centre.

What is the turnaround time for custom copy orders?

The turnaround time for custom copy orders is 4 to 5 business days. Rush orders are also available.

How will I receive my custom copy order?

For all custom copy orders, the image will be sent to you by email, to the address that you use while placing your order. The image is a 300 dpi image that is ready to print.

Can the templates be changed to a different milestone event? Can it become 40, 50, 60, 70, 80, or 90 Things We {Love} About You?

Of course! Whether you purchase a download or custom copy version, each of the templates can be made for different milestone events.

How do I print my order?

All of the images can be printed at a photo centre. When you purchase the download version, you will receive a Photoshop version of the image. Once you are happy with your gift, you’ll want to save it as a psd (Photoshop editable format) and as a jpg. In jpg format, you can print your gift at any photo centre. When you purchase the custom copy version, you will receive a print-ready JPG, sent to your email that you can print at a photo centre.

Will the image look the same as what I see on the screen?

The colours you see on the screen may slightly differ from the print copy. What you see on your monitor is a close representation, but it may vary.

Do I need to have good knowledge of Photoshop to purchase a download template?

Most of our customers have had no problem using Photoshop to edit and customize the text in the template.

How do I edit the text in Photoshop?

In Photoshop, you’ll see a “T” icon on the left side. Once you click on that, you’ll be able to edit the text.

I want to make a personalized gift, but I’m having trouble thinking of things to add to my list. Do you have any suggestions?

The beauty of these gifts is that they are filled with messages written specifically for a person(s). You can include memories, experiences, and aspects of the person. Many of our customers mention:

• Qualities – positivity, work ethic, devotion to family, caring nature, patience, sense of humour, loyalty, generosity, constant support, intelligence, stubborn streak, good listener
• Interests or Hobbies – watching old movies, listening to certain music, gardening, cooking, baking, fixing cars, collecting stamps/comics/coins, fishing, boating, camping, reading books, craftiness
• Physical Attributes – beautiful smile, sparkling eyes, rough hands, contagious laugh, dimples, perfect nails, hair style, beard/mustache
• Talents – making a family favourite dish, chess champ, trivia skills, playing a musical instrument, singing/rapping skills
• Quirks – silly gardening hat, funny dance, pronunciation of certain words, crazy socks
• Experiences – vacations, road trips, weekends or summers together, favourite destinations, concerts, spa visits
• Special Memories – bedtime stories, birthdays, weddings, celebrations, family pet